Quality is at the heart of sustainable success! At KCG we recently led an impactful project for our client, focusing on quality improvement, supplier collaboration, and a shift towards a culture of continuous excellence. As part of our interim quality manager service, we ensured hands-on leadership and immediate results.
Here’s how we made it happen:
Our Approach
- Daily review of critical KPIs such as FTQ, scrap rates, and internal quality metrics to ensure alignment with goals.
- Implementing proven problem-solving methodologies like 5-Why, Cause-Effect Diagrams, and 8D for root cause analysis and resolving customer complaints.
- Collaborating with suppliers to enhance raw material quality, driving improvements at the source.
Key Achievements
- Customer Satisfaction: Reduced PPM and customer complaints by addressing internal and external issues.
- Supplier Synergy: Improved raw material quality by involving suppliers in problem-solving processes and auditing their practices.
- Operational Excellence: Introduced 1-piece flow as a guiding quality principle and conducted multi-stage process audits.
- Empowering Teams: Conducted operator training to emphasize quality principles and embed a positive quality culture.
The results speak for themselves: a streamlined quality process, empowered workforce, and improved product reliability for the customer.
At KCG our interim quality manager service is designed to deliver sustainable quality solutions that leave a lasting impact.
If you’re looking to transform your operations, let’s connect and make it happen!
