When a leading Tier-1 supplier faced a perfect storm of logistical challenges – from SAP implementation issues and a cyberattack to an understaffed logistics team – KCG stepped in to drive transformation and ensure operational continuity.
Here’s how we turned the situation around:
✅ Round-the-Clock Support: Our team provided 0-24 on-site service, 7 days a week, taking complete charge of documentation control, communication, and handling escalations.
✅ Transparency at Every Step: Regular updates every 2 hours on truck status and daily KPI reports ensured full visibility.
✅ Key Achievements:
- Reduced special freights by 50% within 1.5 months.
- Lowered pre-loading standby times from over 6 hours to under 2 hours in just 2-3 weeks.
- Increased shipping capacity by opening an additional loading gate.
✅ Tech-Driven Improvements:
- Implemented GPS tracking for shipment monitoring (80% system availability despite equipment gaps).
- Combined technology with personal touch: hourly calls to drivers ensured real-time updates.
With our team’s expertise, we not only stabilized the operations but also introduced sustainable KPIs, optimized processes, and restored confidence for the Tier-1 and their OEM partners.
This project exemplifies KCG’s commitment to driving resilient and efficient logistics solutions, even under the most challenging circumstances.
