KORN CONSULT GROUP implemented a QSB + Readiness project for a Chinese Tier 2. In the first phase of the project, the local consultants from Shanghai conducted basic training courses with the concerned employees and departments. In a next step, on-site audits were carried out, and based on this, a workshop took place on the root causes as well as the implementation planning. In the subsequent phase, the resulting implementation points were executed in the long term by means of operational shop flooring and coaching at the customer.