We started where real change must begin: with leadership commitment.
Together with the CEO, Global Board, and all functional leaders, we developed a shared quality vision and translated it into a clear, common strategy. This was not a presentation exercise — it was a commitment workshop that aligned every level of management behind the same goals.
From there, we built the bridge from strategy to execution:
A new global quality strategy, fully integrated into the corporate strategy
Clearly defined action areas for improvement programs
Restructured corporate KPIs, connected directly to business performance
Management bonus systems linked to quality and operational targets
Weak performance was no longer “explained away” — it had real consequences. And strong performance? It was finally visible and rewarded.
Excellence in Daily Operations
Strategy alone does not change a factory floor or a service organization. That’s why we embedded excellence into everyday work.
We implemented:
Quality Gates in project management
A standardized PDCA improvement cycle across operations and field service
Continuous improvement circles in plants and service teams
Defined global roles and responsibilities across all functions
For the first time, the organization spoke a common operational language — from the Board room to the shop floor.
A System that Lives, Not a Program that Sleeps
To keep momentum, we established a strong performance management rhythm:
Weekly KPI communication at functional level
Monthly performance reviews at Board level
Transparent KPIs for Top Management, Shop Floor, and Service Teams
The result?
Improved numbers. Clear accountability. Faster decisions. And a culture where quality is not a department — it is a mindset.
Why This Matters
Business Excellence is not about certificates or slogans.
It is about creating a system that drives performance, every day, in every role.
This project proved that when strategy, leadership, KPIs, and operations are aligned, excellence becomes scalable — from one pilot plant to a global network.
Ready to Start Your Own Business Excellence Journey?
If your strategy looks great on paper but struggles in execution, it’s time to act.
Let KORN CONSULT GROUP help you turn ambition into results.
Contact us today and take the first step toward a culture of excellence that delivers — not someday, but now.