At KCG, we recently led a high-stakes operational restructuring for a client who was facing severe quality and delivery challenges that threatened insolvency. Our mission was clear: stabilize operations, restore performance and set the foundation for long-term, sustainable growth.
We stepped in with a comprehensive approach. Through our Q-Help 2 program, we achieved full de-escalation, ensuring reliable quality and delivery while strengthening leadership effectiveness in quality management.
To tackle the root causes of the client’s challenges, we:
Implemented robust quality standards and built a structured quality management system.
Introduced process controls to improve production quality.
Developed a strategy to increase capacity and optimize output.
Systematically resolved complaints using the A3 problem-solving method.
Launched continuous improvement (CIP) measures to drive ongoing operational excellence.
We also focused on leadership and execution. Over 8–12 months, we filled four key positions: COO, Quality Lead and two critical experts: to ensure hands-on oversight and measurable impact.
The results speak for themselves: operations were stabilized, customer confidence was restored and the client now has a strong foundation for long-term success.