When one of our clients in the mechanical engineering sector faced rising customer complaints and unstable quality results, KCG stepped in to drive lasting change.
Our Mission was to elevate quality performance through strong leadership, hands-on coaching and continuous improvement.
What We Did:
- Implemented structured problem-solving using 8D, 5-Why and Fishbone methods
- Strengthened alignment between process outputs and customer expectations
- Collaborated closely with suppliers to enhance material quality
- Deployed key quality tools such as statistical analysis and daily KPI tracking (FTQ, scrap rate, PPM)
- Introduced 1-Piece Flow and trained the workforce on core quality principles
- Conducted layered and product audits for ongoing process control
The Results:
– 8% reduction in customer complaints
– Improved raw material and product quality
– Smooth transition to a new Quality Manager
– Stable framework for continuous improvement
KCG helped transform quality management from reactive to proactive, ensuring excellence flows through every process step.
Ready to elevate your quality game? Let’s make defects nervous-contact KCG today and start your quality revolution!
