An interim Quality Assurance Manager was appointed to strengthen the organization’s quality culture, resolve supplier issues, and drive continuous improvement across operations.
Objective
The primary goal was to enhance overall quality performance, both internally and externally, by reducing defects (PPM), resolving problems systematically, and improving customer satisfaction.
Approach
The manager implemented structured problem-solving methods, including 8D, 5-Why, and Cause & Effect analysis, alongside daily monitoring of KPIs such as FTQ, scrap rates, and internal quality issues. Supplier collaboration played a key role, ensuring raw material quality through joint problem analysis and on-site process reviews.
Key Initiatives
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Strengthened supplier quality engagement and issue resolution.
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Introduced 1-piece flow as a core quality principle.
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Conducted training to reinforce quality awareness among operators.
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Launched internal layered process audits to improve system effectiveness.
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Enhanced customer complaint handling through rigorous failure analysis.
Results
The interim project delivered measurable improvements:
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Reduction in customer claims.
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Stronger supplier accountability and higher raw material quality.
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Sustainable quality practices transitioned to the permanent Quality Manager.
This structured and hands-on approach not only stabilized operations but also built a stronger foundation for long-term quality excellence.
Discover how our interim quality management expertise can transform your operations. Contact us today to drive measurable improvements in your organization’s quality performance.
