One of existing customer global Tier 1 supplier from the telecommunications and network sector asked KORN CONSULT GROUP to carry out a weakness analysis at one of their supplier specialized in interior components for OEMs.
Customer struggled with the supplier due to repeated quality concerns which were mainly caused by insufficient root cause analysis.
Also poor quality results over months contributed to escalation. Scope of the project covered Development Center as well as production facility.
Our Senior Consultant, with knowledge and experience in this product family, carried out 4 phase model analysis starting with current state assessment, then planning appropriate actions, implementation and validation.
The supplier has been monitored for the next few weeks and reporting defined KPIs.
Thanks to KORN CONSULT GROUP support, the supplier met customer targets and as a result was deescalated.